Audit  Audit of the Division of Professional Licensure

The audit showed that the inadequacy and unreliability of DPL’s data meant that neither the agency nor the Auditor's Office could determine how many professionals were licensed without undergoing required background checks. The audit examined the period of July 1, 2017 through March 31, 2020.

Organization: Office of the State Auditor
Date published: September 15, 2021

Executive Summary

In accordance with Section 12 of Chapter 11 of the Massachusetts General Laws, the Office of the State Auditor has conducted a performance audit of the Division of Professional Licensure (DPL)1 for the period July 1, 2017 through March 31, 2020. The purpose of this audit was to determine whether DPL performed Criminal Offender Record Information (CORI) and Sex Offender Record Information (SORI) checks for license applicants in accordance with the requirements of its license application process.

We could not determine whether DPL conducted CORI or SORI checks for all license applicants because the data in DPL’s Accela2 and MyLicense3 Office software had significant limitations and did not provide an adequate basis for addressing our audit objectives. This is discussed in the “Audit Objectives, Scope, and Methodology.” and “Other Matters” sections of this report.


A PDF copy of the audit of the Division of Professional Licensure is available here.


1. After our audit, the agency changed its name to “Division of Occupational Licensure.”
2. Accela is a Web-based software suite that many government agencies use to automate processes and store data. DPL uses it to process license applications and renewals and store license information for its 29 boards.
3. MyLicense Office is a license management software platform.






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