Child Abuse and Neglect

What would you like to do?

Top tasks for Child Abuse and Neglect

Report child abuse or neglect 

What you need to know

Definitions of child abuse and neglect 

Warning signs of child abuse and neglect 

Actions DCF takes when it receives a report of abuse or neglect 

View Child Abuse and Neglect Publications 

Contact Information

Massachusetts Department of Children & Families (DCF)

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Address

600 Washington St, 6th Floor, Boston, MA 02111

directions 

Phone

Main Call Massachusetts Department of Children & Families (DCF), Main at (617) 748-2000

8:45 am - 5:00 p.m., M-F

Auto Attendant Call Massachusetts Department of Children & Families (DCF), Auto Attendant at 617-748-2400

8:45 am – 5:00 p.m., M-F

Child-at-Risk Hotline Call Massachusetts Department of Children & Families (DCF), Child-at-Risk Hotline at 800-792-5200

Open 24 hours to report child abuse and neglect

Online

Email Massachusetts Department of Children & Families (DCF) at DCFCommissioner@state.ma.us

Fax

617-261-7435

Learn more about this organization 

Locations for Child Abuse and Neglect

Location Details 

Related Services

• Questions about a DCF case 
• DCF policies 

Additional Resources for Child Abuse and Neglect

Open file for Office of the Child Advocate

Open PDF file, 2.07 MB, for A Family's Guide to Protective Services for Children (English) (PDF 2.07 MB)

Open PDF file, 197.19 KB, for Fair Hearing Office & Grievance Policy (PDF 197.19 KB)