Child Abuse and Neglect | Mass.gov

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Massachusetts Department of Children & Families

The Department of Children and Families (DCF) is committed to protecting children. The Department looks into allegations of abuse and neglect reported by professionals and the public. When a case is opened, DCF connects families with services in the community and works with them to make sure children can grow and thrive in a safe, stable home.

View transcript of Report Child Abuse and Neglect

Top tasks

Report child abuse or neglect Report as a mandated reporter

Definitions of child abuse and neglect Warning signs of child abuse and neglect Actions DCF takes when it receives a report of abuse or neglect View Child Abuse and Neglect Publications Find a DCF Office

Contact Information

Address

600 Washington St, 6th Floor, Boston, MA 02111

Directions

Phone

Main (617) 748-2000

8:45 am - 5:00 p.m., M-F

Auto Attendant 617-748-2400

8:45 am – 5:00 p.m., M-F

Child-at-Risk Hotline 800-792-5200

Open 24 hours to report child abuse and neglect

Online

DCFCommissioner@state.ma.us

Fax

617-261-7435

Learn more about this organization

More Information

Office of the Child Advocate

A Family's Guide to Protective Services for Children (English) (PDF 2.07 MB)

Fair Hearing Office & Grievance Policy (PDF 197.19 KB)