Child Abuse and Neglect | Mass.gov

The Department of Children and Families (DCF) is committed to protecting children. The Department looks into allegations of abuse and neglect reported by professionals and the public. When a case is opened, DCF connects families with services in the community and works with them to make sure children can grow and thrive in a safe, stable home.

Top tasks for Child Abuse and Neglect

Report child abuse or neglect

Definitions of child abuse and neglect

Warning signs of child abuse and neglect

Actions DCF takes when it receives a report of abuse or neglect

View Child Abuse and Neglect Publications

Contact Information

Address

600 Washington St, 6th Floor, Boston, MA 02111

directions

Phone

Main (617) 748-2000

8:45 am - 5:00 p.m., M-F

Auto Attendant 617-748-2400

8:45 am – 5:00 p.m., M-F

Child-at-Risk Hotline 800-792-5200

Open 24 hours to report child abuse and neglect

Online

DCFCommissioner@state.ma.us

Fax

617-261-7435

Learn more about this organization

Office of the Child Advocate

A Family's Guide to Protective Services for Children (English) (PDF 2.07 MB)

Fair Hearing Office & Grievance Policy (PDF 197.19 KB)

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