Content, experience research, and design library

This guide helps you get started with thematic analysis. Use this method to help you learn about constituents' experiences from their feedback, social media posts, email, and other unstructured data.

Learn how state organizations and municipal officials can archive important documents.

Learn about compensation benchmarks for experience research in industry and government. This page also provides guidelines for how Commonwealth organizations should compensate their research participants.

This guide describes how Massachusetts state agencies can audit their Mass.gov content to find outdated content, identify poorly-performing content, and find accessibility and plain language issues.

This guide describes how to audit your agency’s Mass.gov documents to find any that are outdated, redundant, or trivial. These audits ensure your constituents always have access to accurate and relevant information.

State employees can use this process to evaluate webpages, documents, and even slide decks for plain language.

Your organization can conduct "scenario walkthroughs" to evaluate things you're building quickly and inexpensively.

The Info Details content type is one of the most flexible by design. Presenting information that is clear, scannable, and digestible calls for a template with lots of options and components. At the same time, your Info Details page should make thoughtful use of the options, so it doesn’t overwhelm people.

The purpose of a Service page is navigation – to get your visitors to the information, applications, or resources they need. To achieve this, it’s important to use the flexible design of the Service page to your advantage.

Find out what you should consider when creating word documents for accessibility and exporting to a PDF.