Executive Office of Technology Services and Security Policies

This policy applies only to the use of Mass.gov and search.mass.gov. Other websites may have individual privacy policies tailored to the interactions available through each site. You should examine the privacy policy of any website, including other Commonwealth sites, that you access using Mass.gov.

The policies below pertain only to Mass.gov content; individual agencies may have different policies. Please be sure to review the privacy policies and terms of use for any social media accounts you access through a link from Mass.gov as they may differ based on the agency hosting the content.

MA Digital Services policy on liking content and tools within Mass.gov. Links will go directly to the most relevant pages, not necessarily to organizational home pages.

The Massachusetts Design System (formerly Mayflower) is a shared resource that helps designers and developers create clear, accessible, and consistent digital experiences for people using state services and programs.

As the Commonwealth’s Bureau of Geographic Information, MassGIS can establish standards for the acquisition, management, and reporting of geographical information.

Request MassMail services that are not currently available by name in the Service Catalog and/or request Coreview Access.

Any Executive Branch agency requiring new or upgraded voice solutions will be required to join the MassVoice Enterprise Solution as part of the Standard Operating Environment. Over the next 2 years, all Executive Branch agencies will be migrated to the MassVoice platform. MassVoice is a secure, Private-Cloud Unified Communications service tailored exclusively to Massachusetts State and Local government clients. Currently managed by New Era Technology this service remains the EOTSS enterprise sta

Employees and vendors teleworking are responsible for their own remote Internet connectivity unless the agency head or SCIO offers an agency/secretariat-provided connection (Mi-Fi or other mechanisms). Requests for such connections should be coordinated through the respective agency head and SCIO. The FCC offers general guidance on Home Broadband, including FAQs and minimum download speeds.

This page provides guidance for agencies on Microsoft 365 user licensing and mailbox licensing. It outlines when to assign Microsoft 365 G5, Microsoft 365 F3, Exchange Online Plan 2, or no license based on a user's role, mailbox requirements, and data retention needs.

EOTSS has established Microsoft Teams as the enterprise standard for the Executive Branch Agency business collaboration and conferencing software platform. This application is part of the Microsoft Office 365 product suite and is included in the cost of the Microsoft licensing agreement.