MassMail/Coreview

Fulfillment: Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

Important Note: This is not a “catch-all” request item for MassMail services.  Use of this Catalog item to request a product or service that is currently available in the Catalog will result in a delay in fulfillment.

Customer

• Responsible for adhering to the EOTSS Standard Rules of Engagement.
• Responsible for submitting accurate information to EOTSS during the intake and discovery process.
• Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

• Responsible for coordinating discovery meeting(s) with the customer.
• Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.
• Responsible for providing the following MassMail services per the customer’s request:
  • Migration of on-prem mailbox(es) to O365 (cloud environment)
  • Provision of One Drive for Business Accounts (.csv files accepted for multiple accounts)
• Request Coreview Access