Every Massachusetts nightclub, dance hall, discothèque or bar must have at least one Crowd Manager.
The 2003 Rhode Island Station Nightclub fire killed 100 people and injured 230. After the tragedy, Massachusetts passed new fire safety rules for nightclubs, dance halls, discothèques, and bars.
One change that improved nightclub safety is the rule that a trained crowd manager be on duty when nightclubs are open. Studies show that people look to staff for guidance during emergencies. Crowd managers know how to help patrons leave a building safely. Crowd managers also make sure a building is safe each day.