Registration: All registrations must be submitted by the specified deadlines and include the exam processing fee. You will receive a confirmation email once your registration is complete; your registration will not be considered finalized until you receive this confirmation. All further information regarding the exam will be sent to you via email. Please make sure to regularly check the email address you provided during registration for important updates about the upcoming exam.
Your exam processing fee of $100 must be paid by 11:59 p.m. on Friday, December 13, 2024. If you do not register and pay by this deadline, your registration will not be processed, and you will not be eligible to take the exam. Candidates who successfully register will receive an email from info@iosolutions.com during the week of December 16, 2024, containing specific instructions for scheduling an appointment with Pearson VUE. Additionally, an orientation and preparation guide will be available immediately in the I/O Solutions dashboard at no extra cost for all confirmed exam registrants.
Pearson VUE: Approved applicants who are testing through Pearson will receive an email from IOS detailing the steps they need to take in order to schedule their test. This email will include an applicant’s candidate ID, which is required to log into the Pearson VUE system to register. If you are an approved applicant and you either lost or did not receive this email, please contact IOS at info@iosolutions.com, with “REACH Program Inquiry” as the subject.
Appointments made with Pearson VUE may be made up to 24 hours in advance and exam slots are subject to authorizations from IOS and availability. Applicants wishing to reschedule or cancel an arranged exam appointment are required to provide more than 24 hours’ notice prior to the appointment time.
Fee Waiver: The exam fee may be waived for registrants receiving certain state or federal public assistance or unemployment insurance. The Request for Waiver of the Examination Fee form can be found on Mass.gov. Please follow the instructions on the form for proper submission of the Fee Waiver Form and supporting documentation. All fee waiver forms must be scanned and emailed to exams@jud.state.ma.us by Wednesday, December 11, 2024. Late submissions will not be accepted.
Reasonable Exam Accommodations: If you wish to request a reasonable accommodation for the exam due to a documented impairment, you must first successfully register online for the exam and then complete Massachusetts Trial Court Request for a Reasonable Accommodation for the 2025 Court Officer Exam. Additionally, you will need to submit a letter of support from a qualified professional outlining the specific accommodations you are requesting at the exam site. Please be sure to follow the instructions on the Exam Accommodation Form for the proper submission of both the form and the supporting documentation.
All Exam Accommodation Forms and supporting documentation must be emailed to exams@jud.state.ma.us by 11:59 p.m. on Friday, December 13, 2024. Late submissions will not be accepted. If your documentation is not received by this deadline, we cannot guarantee that your accommodation will be granted. Please note that this information is collected solely to provide reasonable accommodations for the exams and will not be used for any other purposes.
Current Military Personnel: All military personnel with orders indicating unavailability due to service on the exam date must register for the exam, pay the processing fee, and submit a written request for a makeup exam, including a copy of your military orders.
Military related requests must be emailed to: exams@jud.state.ma.us by Friday, December 13, 2024.
When submitting your request, please include an email address, your daytime base phone number, and the name and phone number of a trusted friend or family member with whom you maintain regular contact. Note: Only candidates who have registered and submitted the exam processing fee or Fee Waiver Form by the registration deadline will be eligible for a military makeup exam.
No Makeup Exam: Except for current military personnel, no candidate is entitled to a makeup exam due to personal or professional conflicts on the testing date. Candidates are encouraged to review this policy before applying for the exam. If you have registered and then experience a personal emergency or unforeseen hardship, you may request a makeup exam by submitting a written request with verifiable documentation to exams@jud.state.ma.us. Note: Previously scheduled vacation plans do not qualify as a personal emergency, unforeseen hardship, or valid reason for a makeup exam.
Makeup exam requests must be submitted within 7 calendar days following the scheduled exam date. The Trial Court reserves the right to approve or deny your request and may require an additional exam processing fee upon approval.
Testing Policy Information: On test day, you will need to bring a valid form of identification. Please read through the following requirements to ensure that you supply proper identification. Applicants who arrive without proper identification will be unable to test.
Identification at the time of Exam:
- All IDs required must be issued by the country in which the candidate is testing. If the candidate does not have the qualifying ID issued from the country they are testing in, a passport from their country of citizenship is required.
- The first and last name that the candidate uses to register must match exactly the first and last name on the ID that is presented on test day.
- Candidate is required to present one original (no photocopies), valid (unexpired) form of government issued ID that includes their name, photograph, and signature.
Acceptable forms of ID: passport, Driver’s License, Military ID (including spouse & dependents), Identification card (national/state/province identity card), Alien registration card (green card, permanent resident card, visa), Government Issues: local language ID (not in Roman Characters) – accepted only if issued from the country the candidate is testing in.
If you have any questions about the ID you are required to bring with you to the testing center for admittance for your exam, please contact Pearson VUE customer service.
Change of Personal Information: Candidates are responsible for keeping their contact information—such as address, email, and phone number—up to date with the Trial Court. Failing to maintain accurate records and notify us at exams@jud.state.ma.us may jeopardize your employment opportunities.
Refunds: There will be NO REFUNDS of the exam processing fee unless the Trial Court cancels the exam.
During the Trial Court review process or during the life of this candidate pool, candidates must make original supporting documentation available should the issue of authenticity arise with any submitted document copies.