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You must continue to request benefits while your appeal is pending in order to receive payment for those weeks if you win your appeal.
There are 2 ways to appeal the decision by mail:
Send your completed form or letter to:
Department of Unemployment Assistance
19 Staniford St.
Boston, MA 02114
When we receive your request, we will send you 2 letters, either electronically or by U.S. Mail, depending on the method you selected when you filed your claim for benefits. The first letter is sent immediately to confirm we received your appeal request. The second letter (Notice of Hearing) is sent when we schedule the hearing. The Notice of Hearing will:
The Department of Unemployment Assistance (DUA) offers the following tips to prepare for a hearing:
The person in charge of the hearing (the review examiner) will determine whether or not you’re eligible to receive benefits. When the decision is made, you’ll be sent a written decision either electronically or by U.S. Mail, based on the method you selected.
You may appeal to the Board of Review.
Hearings Department procedures
In order to determine the facts of the case and make a fair decision, you will be assigned to an impartial review examiner who has no knowledge of the case aside from reading the file documents. This impartiality ensures that all parties have a fair hearing with an adequate opportunity to present relevant testimony and documents.
If you miss the 10 day deadline to file your appeal
If you miss the deadline, you may still ask for an appeal. We will review your request and decide if there was a valid reason (good cause) for the delay. If you had a valid reason, we will approve your request and give you a hearing date. Otherwise, we will deny your request for the appeal, and you will have the right to appeal the denial.
You have the right to have a lawyer
If you want a lawyer at your hearing, you must find and hire someone as soon as possible. To find a lawyer, you may contact your local bar association or a legal advocacy organization. We’ll provide you with contact information for legal assistance organizations when you file an appeal. You can also find the same information under the Downloads section at the bottom of this page.
Approval of attorney's fees
If you are a claimant and you hire an attorney to represent you in a DUA matter, your attorney must submit a request for approval of attorney’s fees before your attorney can bill you. Please note that the Hearings Department and the Board of Review have separate processes for reviewing fee approval requests.