Assistance with Cross-Agency Data Sharing

Request assistance executing an inter-agency Data Use License Agreement (DULA) under the statewide data-sharing framework.

EOTSS End User and IT Service Support

Phone

Support for Commonwealth end users and IT support personnel

The Details

Features

If your agency is planning a data sharing project with another state agency, we can help you execute the Data Use License Agreement (DULA). 

DULAs are required for data sharing projects with Personally Identifiable Information (PII) or other protected or sensitive data per the Statewide data sharing Memorandum of Understanding (MOU). 

All DULAs must be executed through the approved digital signature system.

If you're new to the process, we can help you get started. Just submit a request below. If your template agreement is ready for processing, be sure to attach it to the request.

Pricing

There is no charge for this service.

How to request

Service Level Expectation (SLE)

Assistance with Cross-Agency Data Sharing

SLEResponsibilities/Dependencies

Fulfillment: Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

For additional information and to access the Data Sharing Agreement, visit our Data Sharing site.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer. 
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.
  • Responsible for providing assistance executing an inter-agency Data Use License Agreement (DULA) under the statewide data-sharing framework per the customer’s requirements. 

Policies & More Info

Statewide Data Sharing Memorandum of Understanding (MOU) 

For additional information and to access the Data Sharing Agreement, visit our Data Sharing site.

Contact

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