- This page, Data Storage, is offered by
- Executive Office of Technology Services and Security
Data Storage
Contacts
EOTSS End User and IT Service Support
Phone
Support for Commonwealth end users and IT support personnel
The Details
Features
The Data Storage Team provides the following storage options for systems physically located on-premise in an EOTSS data center:
- High speed SAN Attached volumes for AIX, HP-UX, Linux and Windows physical servers
- Network Attached Storage (NAS) file systems and shares for file sharing between AIX, HP-UX, Linux, Windows physical servers and MassCloud virtual systems
- FICON attached volumes for Mainframe systems
All storage includes local and remote replication capabilities for business continuity and disaster recovery.
Please note that EOTSS only provides this service to Commonwealth agencies that operate physical servers in an EOTSS data center.
How to request
Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.
Service Level Expectation (SLE)
Data Storage
SLE | Responsibilities/Dependencies |
Fulfillment: New Server: 90% within 3 business days. Note: Dependent on all physical storage/cabling being complete Markley Data Center: 90% within 1 business day Massachusetts Information Technology Center (MITC) or Springfield Data Center (SDC): 90% within 3 business days More complex requests (e.g., clustered, disaster recovery replication, etc.): Due to the variable nature of these requests, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements. Please note that EOTSS only provides this service to Commonwealth agencies that operate physical servers in an EOTSS data center. | Customer
EOTSS
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Contact
Phone
Support for Commonwealth end users and IT support personnel