Translate friendly domain names to numeric IP addresses.
- This page, Domain Name System (DNS) Services, is offered by
- Office of Security and Operations
Domain Name System (DNS) Services
Contacts
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details
Features
EOTSS provides Domain Name System (DNS) Services, a hierarchical and decentralized naming system for computers, services, or other resources connected to the Internet or a private network. It translates human readable domain names (for example, www.amazon.com) to machine readable IP addresses.
How to request
Who can request?
Designated Security Officers (DSOs) ONLY - will request on behalf of Commonwealth employees and their authorized business partners, whether or not currently supported by EOTSS.
How?
Service Level Expectation (SLE)
Domain Name System (DNS) Services
| SLE | Responsibilities/Dependencies |
|---|---|
Fulfillment: 80% within 3 business days* *Intake of submitted requests for this service are reviewed on Mondays, Wednesdays, and Fridays at 11am EST. Requests submitted outside those days/times won’t be reviewed until the next eligible day. **Some DNS changes require special approval from other departments such as Digital or Messaging, depending on the request. These requests may take up to 3 weeks to complete. Important Note: Anything hosted in AWS, Azure, On-Prem, and in the domain mass.gov or state.ma.us, requires a DNS change. | Customer
EOTSS
|
Contact
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel