Skip to main content

File a complaint against an LADC or substance use disorder treatment program

Call the Bureau of Substance Addiction Services Complaint Line to file a complaint against licensed alcohol and drug counselor (LADC) or a licensed/funded substance use disorder treatment program.

Contacts

BSAS Complaint Line

Phone

Call BSAS Complaint Line at (617) 624-5171

The Details

How to file

Please fax any complaint to the Bureau of Substance Addiction Services Complaint Fax Line at (617) 887-8787.

Please mail any complaint to the Bureau of Substance Addiction Services: Address:

Quality Assurance and Licensing Unit – CIB BSAS
Department of Public Health
67 Forest Street, 3rd Floor
Marlborough, MA 01752

Please call the BSAS confidential complaint telephone line at (617) 624-5171 to file a complaint by phone.  This number is monitored Monday – Friday during normal business hours.

Contact

Phone
Call BSAS Complaint Line at (617) 624-5171

Help Us Improve Mass.gov  with your feedback

Please do not include personal or contact information.
Feedback