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File a complaint against an LADC or substance use disorder treatment program

Call the Bureau of Substance Addiction Services Complaint Line to file a complaint against licensed alcohol and drug counselor (LADC) or a licensed/funded substance use disorder treatment program.

BSAS Complaint Line

The Details of File a complaint against an LADC or substance use disorder treatment program

How to file File a complaint against an LADC or substance use disorder treatment program

Please fax any complaint to the Bureau of Substance Addiction Services Complaint Fax Line at (617) 887-8787.

Please mail any complaint to the Bureau of Substance Addiction Services: Address:

Quality Assurance and Licensing Unit – CIS BSAS
Department of Public Health
250 Washington St. 3rd Floor
Boston, MA 02108-4619

Please call the BSAS confidential complaint telephone line at (617) 624-5171 to file a complaint by phone.  This number is monitored Monday – Friday during normal business hours.

Contact for File a complaint against an LADC or substance use disorder treatment program

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