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Filing An Insurance Complaint

How to File A Complaint Against an Insurer, Agent, or Appraiser

Division of Insurance Consumer Service Department

The Details of Filing An Insurance Complaint

How to file Filing An Insurance Complaint

If you have already filed a complaint about this issue, please call our Consumer Service Hotline at 617-521-7794.  Please do not file an additional complaint.

If your complaint involves ongoing litigation, do not complete this form.  Consumer Service is not authorized to render legal opinions.

If your complaint involves a workers' compensation claim, please contact the Division of Industrial Accidents.  They may be reached at 617-727-4900 or 1-800-323-3249.

Click to file a complaint.

 

You can download our Complaint Form.  Once you have downloaded the form you can:

A. Fill it out (saving it as you go), and email it back (preferred method).  Just attach the form to your email addressed to: CSSComplaints@mass.gov. You can attach any other necessary documents relating to your insurance complaint (ie: bills, explanation of benefits sheets, vehicle appraisals, police reports) to the email also.

OR

B. You can fill out the form, save it, and print it.  You can then mail it to:

Commonwealth of Massachusetts

Division of Insurance

Consumer Service Department

1000 Washington Street

Suite 810

Boston, MA 02118-6200

OR

C. You can fill out the form, save it, and print it.  You can then fax it to:

(617) 753-6830

 

Please do not send any Medical records.

Downloads for Filing An Insurance Complaint

Contact for Filing An Insurance Complaint

Address
1000 Washington Street, 9th floor, Boston, MA 02118

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