Filing An Insurance Complaint
Contact for Filing An Insurance Complaint
Division of Insurance Consumer Service Department
The Details of Filing An Insurance Complaint
How to file Filing An Insurance Complaint
If you have already filed a complaint about this issue, please call our Consumer Service Hotline at 617-521-7794. Please do not file an additional complaint.
If your complaint involves ongoing litigation, do not complete this form. Consumer Service is not authorized to render legal opinions.
If your complaint involves a workers' compensation claim, please contact the Division of Industrial Accidents. They may be reached at 617-727-4900 or 1-800-323-3249.
You can download our Complaint Form. Once you have downloaded the form you can:
A. Fill it out (saving it as you go), and email it back (preferred method). Just attach the form to your email addressed to: CSSComplaints@mass.gov. You can attach any other necessary documents relating to your insurance complaint (ie: bills, explanation of benefits sheets, vehicle appraisals, police reports) to the email also.
B. You can fill out the form, save it, and print it. You can then mail it to:
Commonwealth of Massachusetts
Division of Insurance
Consumer Service Department
1000 Washington Street
Boston, MA 02118-6200
C. You can fill out the form, save it, and print it. You can then fax it to: