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Filing An Insurance Complaint

How to File A Complaint Against an Insurer, Agent, or Appraiser

Division of Insurance Consumer Service Department

The Details of Filing An Insurance Complaint

How to file Filing An Insurance Complaint

If you have already filed a complaint about this issue, please call our Consumer Service Hotline at 617-521-7794.  Please do not file an additional complaint.

If your complaint involves ongoing litigation, do not complete this form.  Consumer Service is not authorized to render legal opinions.

If your complaint involves a workers' compensation claim, please contact the Division of Industrial Accidents.  They may be reached at 617-727-4900 or 1-800-323-3249.

Click to file a complaint.

 

You can print our complaint form, fill it out, and mail it to:

Commonwealth of Massachusetts

Division of Insurance

Consumer Service Department

1000 Washington Street

Suite 810

Boston, MA 02118-6200

 

Please do not send any Medical records.

Contact for Filing An Insurance Complaint

Address
1000 Washington Street, 9th floor, Boston, MA 02118

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