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Firewall - Port - Open\Close

Request to open or close a firewall port between two or more hosts.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

EOTSS will open or close a firewall port(s) between two or more hosts when you need to establish connectivity between them. 

Note that your request must adhere to any and all agency and Enterprise security policy standards.

Please see our Enterprise Information Security Policies and Standards page on mass.gov.

How to request

Who can request?

Designated Security Officers (DSOs) ONLY - will request on behalf of Commonwealth employees and their authorized business partners, whether or not currently supported by EOTSS.

How?

Request service via a ServiceNow request

Service Level Expectation (SLE)

Firewall - Port - Open\Close

SLEResponsibilities/Dependencies

Fulfillment: Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • SLE is dependent on the complexity of the customer’s request.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating with the customer to finalize their requirements. 
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.
  • Responsible for executing firewall port changes 
  • Responsible for updating AWS security groups when applicable. 

Policies

Enterprise Information Security Policies and Standards

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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