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State Organizations
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ServiceNow for tech support & requests

This page, General Security Services, is offered by
Executive Office of Technology Services and Security

General Security Services

Requests for general security inquiries not covered by existing catalog items.

Request via ServiceNow

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

ServiceNow Log in to ServiceNow

Chat with us live! Log in and click "Live Chat"

Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com

Learn more about this organization

The Details of General Security Services

Features for General Security Services

This request is to be used if there is a general Security question that is unable to be fulfilled by any of the previous Catalog items.

How to request General Security Services

Request service via a ServiceNow request

Policies & More Info for General Security Services

Policies:

EOTSS Hardware Standards

EOTSS Software Standards

Additionally, learn more about End User Support Services.

Contact for General Security Services

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

ServiceNow Log in to ServiceNow

Chat with us live! Log in and click "Live Chat"

Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com

Learn more about this organization

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