Massachusetts State Seal An official website of the Commonwealth of Massachusetts Here's how you know

Official websites use .mass.gov

A .mass.gov website belongs to an official government organization in Massachusetts.

Secure websites use HTTPS

A lock icon or https:// means you've safely connected to the official website. Share sensitive information only on official, secure websites.

Skip to main content

GENIE Generative AI Experimentation and Innovation Environment Access Request

GENIE is an AI experimentation platform for exploring large language models, analyzing documents, comparing outputs side by side, and strengthening prompt-writing skills.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

ServiceNow Log in to ServiceNow
Chat with us live! Log in and click "Chat now"
Learn more about this organization

The Details

Features

GENIE (Generative AI Experimentation and Innovation Environment) was the Commonwealth’s first AI Assistant, launched prior to the widespread adoption of tools like ChatGPT. While it is no longer under active development, it remains a valuable learning and experimentation platform for understanding how generative AI works in practice. GENIE allows users to interact with general-purpose chat capabilities, upload and analyze documents, and experiment with multiple large language models. A key feature is the ability to compare model outputs side-by-side, helping users better understand differences in tone, reasoning, and response quality across models. The platform is particularly well-suited for skill building. Users can refine prompt-writing techniques, explore structured tasks designed to spark ideas, and discover practical ways to integrate AI into everyday workflows. 

This service is only available to Executive Branch agencies.

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

GENIE Generative AI Experimentation and Innovation Environment Access Request

SLEResponsibilities/Dependencies
Fulfillment: This service was recently introduced as a formal offering in our Product & Service Catalog.  All new request items will be evaluated by EOTSS, who will set and communicate a standard SLE.  In the interim, the response time for this request will be monitored and reviewed based on the complexity of each individual case. End Users can expect to be informed of the estimated response time (SLE) during the intake stage of the request. 

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer and vendor.

Vendor

  • Responsible for engaging the customer following engagement with EOTSS.
  • This service is dependent on vendor availability and timeline.
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer. 

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow
Chat with us live! Log in and click "Chat now"
Learn more about this organization

Help Us Improve Mass.gov  with your feedback

Please do not include personal or contact information.
Feedback