Intune services including device configuration, roles, policies and profiles.
- This page, InTune Policy Management, is offered by
- Executive Office of Technology Services and Security
InTune Policy Management
Contacts
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details
Features
Microsoft Intune is a cloud-based endpoint management solution. EOTSS uses Intune to manage user access, and for application and device management, across mobile devices, desktop computers, and virtual endpoints. Agencies may request to add, modify or remove device configurations, roles, policies and/or profiles, and have the changes applied to specific users, groups, and/or devices.
- Device configurations and policies, including certificates, power settings, changes to the local machines, software;
- Roles, including Intune Roles, Policy and Profile manager, Helpdesk, Read Only, Telecom or more customs Roles;
- Profiles, including Shared Device, kiosks, training rooms.
How to request
Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.
Service Level Expectation (SLE)
Intune Policy Management
| SLE | Responsibilities/Dependencies |
|---|---|
| Fulfillment: This service was recently introduced as a formal offering in our Product & Service Catalog. All new request items will be evaluated by EOTSS, who will set and communicate a standard SLE. In the interim, the response time for this request will be monitored and reviewed based on the complexity of each individual case. End Users can expect to be informed of the estimated response time (SLE) during the intake stage of the request. | Customer
EOTSS
|
Contact
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel