Jira Application

Request Jira services.

EOTSS End User and IT Service Support

Phone

Support for Commonwealth end users and IT support personnel

The Details

Overview

Jira is a platform for managing all types of work. Teams can define their process and organize their activities using standard project templates or by building out Team specific processes using custom workflows. The Jira Support Team is ready to help get you started.

Pricing

Jira Licenses cost $122.094 per user

How to request

Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.

Request service via a ServiceNow request

Service Level Expectation (SLE)

Jira Application

SLEResponsibilities/Dependencies
Fulfillment: Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer if needed.
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.
  • Responsible for providing Jira assistance  to the customer per their requirements. 

Policies

Contact

Help Us Improve Mass.gov  with your feedback

Please do not include personal or contact information.
Feedback