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Managed File Transfer (MFT) Service P2P

Managed File Transfer (MFT) Service P2P is a secure ad hoc on-line file transfer service offered to the agencies of the Commonwealth and their business partners.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

Managed File Transfer (MFT) Service P2P is an ad hoc on-line file transfer service that allows a secure transfer of the files between two individuals. This is the simplest form of file transfer and does not require any additional software, just a web browser for both ends of a transfer.

How to request

Who can request?

Designated Security Officers (DSOs) ONLY - will request on behalf of Commonwealth employees and their authorized business partners, whether or not currently supported by EOTSS.

Request service via a ServiceNow request

Service Level Expectation (SLE)

Managed File Transfer (MTF) P2P

SLEResponsibilities/Dependencies

Fulfillment:  90% within 5 business days

MFT P2P Service is available to Commonwealth employees that have an account on the Commonwealth Azure tenant.

Users who do not have an account on the Commonwealth Azure tenant, require Agency’s Designated Security Officers to submit ServiceNow ticket for the user to be invited to the MFT P2P service.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.
  • Responsible for ensuring that the Agency’s Designated Security Officers submits ServiceNow tickets for account requests (onboarding and offboarding).

EOTSS

  • Responsible for management of users who do not have an account on the Commonwealth Azure tenant.
  • Responsible for production support issues. 

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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