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MassVoice MAC

Move, Add or Change (MAC) an existing MassVoice service.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

The Details

Features

For existing MassVoice customers ONLY.

If you need a new MassVoice site, please use the “MassVoice Site Services” request item. 

Use this to request a Move, Add or Change (MAC) to your existing MassVoice service that is not specifically called out in this Catalog. You may request to add or modify a user, account or configuration in your MassVoice service; or you may request assistance with our MassVoice partner(s). 

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

MassVoice MAC

SLEResponsibilities/Dependencies
Fulfillment: 85% within 5 business days

Customer

EOTSS

  • Responsible for working with customers to move, add, or change their existing MassVoice services. 

More Info

Learn more about MassVoice

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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