Send your voicemail to email, and/or extend your desktop phone to ring to your mobile device.
- This page, MassVoice Remote Tools, is offered by
- Executive Office of Technology Services and Security
MassVoice Remote Tools
Contacts
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details
Features
*For existing MassVoice customers ONLY*
Voicemail to eMail
You can receive an email notification with the voicemail message attached as an audio file, or an email notification only and access your voice mailbox remotely to listen.
If you choose to receive your voicemail as an audio file, you will get an email notification whenever there is a new voicemail in your mailbox. This Email notification will display a paperclip, which indicates that your voicemail message has been included as an attachment.
Extension to Cellular (EC500)
With EC500, calls to an office number are extended to a cell phone, allowing users to receive work-related calls wherever they are and whenever they need to. The cell phone user receives the same features and capabilities for incoming calls as a Caller ID enabled analog telephone connected directly to the Avaya Communications Server (G3V9.5+). EC500 provides this capability regardless of the cell phone's Cellular Service Provider or the cellular standard in use.
Pricing
There is no additional* fee for MassVoice Extension to Cellular (EC-500).
*MassVoice Extension to Cellular (EC-500) is available at no additional fee to MassVoice customers.
How to request
Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.
Service Level Expectation (SLE)
MassVoice Remote Tools
| SLE | Responsibilities/Dependencies |
|---|---|
Fulfillment: 90% within 3 business days | Customer
EOTSS
|
More Info
Learn more about MassVoice.
Manage Your Account
Locked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.
Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.
Contact
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel