Request an event to be triggered and sent when a performance metric crosses a warning or critical threshold.
- This page, Monitoring Metric Thresholds & Escalations, is offered by
- Executive Office of Technology Services and Security
Monitoring Metric Thresholds & Escalations
Contacts
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details
Features
A threshold is a performance value you can set for a metric. Once a metric reaches a warning or critical state, an escalation to the appropriate team will occur.
Events can be triggered when a performance metric crosses a custom warning or critical threshold. If your agency has specific warnings or critical thresholds that you need to monitor, please use this Catalog item to set those values.
How to request
Service Level Expectation (SLE)
Monitoring Metric Thresholds and Escalations
| SLE | Responsibilities/Dependencies |
| Fulfillment: 80% within 5 business days | Customer
EOTSS
|
More Info
For more information on our Enterprise Monitoring service, please visit our mass.gov page: EOTSS Enterprise Monitoring Services
Contact
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel