Microsoft Azure DevOps

A Software-as-a-Service (Saas) platform for storing and collaborating on code development as well as implementing Continuous Integration (CI) and Continuous Delivery (CI/CD).

EOTSS End User and IT Service Support

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Support for Commonwealth end users and IT support personnel

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The Details

Features

*Available for Executive Branch agencies ONLY*

Azure DevOps provides developer services for allowing teams to plan work, collaborate on code development and build and deploy applications.

Some of the features available in Microsoft Azure DevOps are: Azure Boards, Azure Pipelines, Azure Repos, Azure Test Plans, Azure Artifacts and the Extensions Marketplace.

We will work with you to set up Microsoft Azure DevOps organizations for your Executive-branch agency and assign representatives as primary contacts for management and administration.

EOTSS maintains centralized billing and management for the Microsoft Azure DevOps Software-as-a-Service (SaaS) platform for all Executive-branch agencies.

How to request

Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.

Request service via a ServiceNow request

Service Level Expectation (SLE)

Microsoft Azure DevOps

SLEResponsibilities/Dependencies

Fulfillment: Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

*Available for Executive Branch agencies ONLY*

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer. 
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.
  • Responsible for working with the customer to set up Microsoft Azure DevOps organizations for their Executive-branch agency and assign representatives as primary contacts for management and administration. 

Contact

Phone

Support for Commonwealth end users and IT support personnel

Online
Chat with us live! Log in and click "Chat now" 

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