Microsoft Azure DevOps

A Software-as-a-Service (Saas) platform for storing and collaborating on code development as well as implementing Continuous Integration (CI) and Continuous Delivery (CI/CD).

EOTSS End User and IT Service Support

Phone

Support for Commonwealth end users and IT support personnel

The Details

Features

*Available for Executive Branch agencies ONLY*

Azure DevOps provides developer services for allowing teams to plan work, collaborate on code development and build and deploy applications.

Some of the features available in Microsoft Azure DevOps are: Azure Boards, Azure Pipelines, Azure Repos, Azure Test Plans, Azure Artifacts and the Extensions Marketplace.

We will work with you to set up Microsoft Azure DevOps organizations for your Executive-branch agency and assign representatives as primary contacts for management and administration.

EOTSS maintains centralized billing and management for the Microsoft Azure DevOps Software-as-a-Service (SaaS) platform for all Executive-branch agencies.

How to request

Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.

Request service via a ServiceNow request

Service Level Expectation (SLE)

Microsoft Azure DevOps

SLEResponsibilities/Dependencies

Fulfillment: Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

*Available for Executive Branch agencies ONLY*

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer. 
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.
  • Responsible for working with the customer to set up Microsoft Azure DevOps organizations for their Executive-branch agency and assign representatives as primary contacts for management and administration. 

Contact

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