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Monitoring Maintenance Window

Set a Maintenance window for monitored services.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

Notify EOTSS that you are performing maintenance during a specific time period on a monitored service.

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

Monitoring Maintenance Window

SLEResponsibilities/Dependencies
Fulfillment: 99.99% completed within timeline identified by the customer. 

Please note:  EOTSS is notified at least 72 hours in advance of the required maintenance window start time.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for identifying the timeline requirements for the maintenance window at intake.
  • Responsible for providing advance notice to EOTSS at least 72 hours in advance of the required maintenance window start time.

EOTSS

  • Responsible for executing a monitoring maintenance window within the period of time identified by the customer.

More Info

For more information on our Enterprise Monitoring service, please visit our mass.gov page: EOTSS Enterprise Monitoring Services

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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