Request an event to be triggered and sent when a performance metric crosses a warning or critical threshold.
Log in links for this page
- This page, Monitoring Metric Thresholds & Escalations, is offered by
- Executive Office of Technology Services and Security
Monitoring Metric Thresholds & Escalations
Contacts
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details of Monitoring Metric Thresholds & Escalations
Features for Monitoring Metric Thresholds & Escalations
A threshold is a performance value you can set for a metric. Once a metric reaches a warning or critical state, an escalation to the appropriate team will occur.
Events can be triggered when a performance metric crosses a custom warning or critical threshold. If your agency has specific warnings or critical thresholds that you need to monitor, please use this Catalog item to set those values.
How to request Monitoring Metric Thresholds & Escalations
Service Level Expectation (SLE) for Monitoring Metric Thresholds & Escalations
Monitoring Metric Thresholds and Escalations
| SLE | Responsibilities/Dependencies |
| Fulfillment: 80% within 5 business days | Customer
EOTSS
|
More Info for Monitoring Metric Thresholds & Escalations
For more information on our Enterprise Monitoring service, please visit our mass.gov page: EOTSS Enterprise Monitoring Services
Contact for Monitoring Metric Thresholds & Escalations
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel