NAT Address

Features

With Network Address Translation (NAT), a firewall assigns a public IP Address (or range of IPs) to private network addresses, allowing multiple devices to access the Internet through a single public IP address. EOTSS will assign a Commonwealth-issued private IP address to translate your external IPs.

How to request

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Who can request?

Designated Security Officers (DSOs) ONLY - will request on behalf of Commonwealth employees and their authorized business partners, whether or not currently supported by EOTSS.

How?

Request service via a ServiceNow request

Service Level Expectation (SLE)

NAT Address

SLE	Responsibilities/Dependencies
Fulfillment: 90% within 6 business days* *Intake of submitted requests for this service are reviewed on Mondays, Wednesdays, and Fridays at 11am EST. Requests submitted outside those days/times won’t be reviewed until the next eligible day.	Customer Responsible for adhering to the EOTSS Standard Rules of Engagement. EOTSS Responsible for assigning a Commonwealth-issued private IP address to translate the customer’s external IPs.

Contact

EOTSS End User and IT Service Support

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Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

ServiceNow Log in to ServiceNow 

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com

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