Translate public or external IP addresses to Commonwealth private IP addresses.
The Details
Features
With Network Address Translation (NAT), a firewall assigns a public IP Address (or range of IPs) to private network addresses, allowing multiple devices to access the Internet through a single public IP address. EOTSS will assign a Commonwealth-issued private IP address to translate your external IPs.
How to request
Who can request?
Designated Security Officers (DSOs) ONLY - will request on behalf of Commonwealth employees and their authorized business partners, whether or not currently supported by EOTSS.
How?
Service Level Expectation (SLE)
NAT Address
| SLE | Responsibilities/Dependencies |
Fulfillment: 90% within 6 business days* *Intake of submitted requests for this service are reviewed on Mondays, Wednesdays, and Fridays at 11am EST. Requests submitted outside those days/times won’t be reviewed until the next eligible day. | Customer
EOTSS
|
Contact
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel