Network Engineering (Consultation and Design) Services

Fulfillment:  Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.*

*For Network and WiFi service SLEs, please reference the EOTSS Defined Standards document below:

EOTSS Defined Standards: Facility Planning and Timeline Considerations

Standards for WiFi Network Services: EOTSS Secure WiFi Standards

Standards for Network Engineering (Consultation and Design) Services:

• EOTSS Cabling and Standards Guidelines
• EOTSS Facility Planning and Timeline Considerations

Customer

• Responsible for adhering to the EOTSS Standard Rules of Engagement.
• Responsible for submitting accurate information to EOTSS during the intake and discovery process.
• Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

• Responsible for coordinating discovery meeting(s) with the customer.
• Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the next steps and communicate to the customer.

NOTE: Depending on the customer’s requirements, additional service request(s) may need to be submitted which may contain other defined SLEs that factor into the overall SLE for these services.