Contributions to DUA are due by 3 p.m. on or before the quarterly due date. The due dates are as follows: April 30 for Quarter 1, July 31 for Quarter 2, Oct. 31 for Quarter 3, and Jan. 31 for Quarter 4.
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Pay unemployment insurance contributions to DUA
Each quarter, all employers subject to Massachusetts unemployment law must pay unemployment contributions to DUA. Once you submit your quarterly employment and wage detail report, UI Online will calculate your balance due.
Contact for Pay unemployment insurance contributions to DUA
Department of Unemployment Assistance
Phone
Employer/TPA Customer Service Line
Call Department of Unemployment Assistance, Employer/TPA Customer Service Line at (617) 626-5075
Password resets and account users
EMAC Supplement Program and details of the EMAC Supplement liability determination
Employer Liability
Revenue collections and enforcement, certificate of compliance
Benefit charges protest and submission
All others, including Business Transfer, Audit, Employment and wage reporting, Rate information
Online
To access UI Online from a computer:
Log in as an employer
The Details of Pay unemployment insurance contributions to DUA
What you need for Pay unemployment insurance contributions to DUA
You will need the user ID and password you use to log in to UI Online, as well as your bank information (routing number and checking account number) in order to submit a payment.
Fees for Pay unemployment insurance contributions to DUA
We encourage you to file the employment and wage detail report and pay contributions in full by the quarter due dates below to avoid interest and penalties.
| Quarter | Due Dates |
|---|---|
| Quarter 1 | 3 p.m. on April 30 |
| Quarter 2 | 3 p.m. on July 31 |
| Quarter 3 | 3 p.m. on Oct. 31 |
| Quarter 4 | 3 p.m. on Jan. 31 |
Interest will accrue on any unpaid principal balance at the rate of 12% per year from the quarter due date until fully paid.
How to pay Pay unemployment insurance contributions to DUA
- Log in to your UI Online account.
- Click Payment information.
- Click Payment account summary to view your account balance
- To view details of your outstanding balance, click on Unpaid debt or Interest calculator
- Click on Make a payment.
- Select Payment method and follow the onscreen prompts.
- Print out the payment confirmation number for your records.
Note: UI Online will prompt you to the Make payment process after you submit your employment and wage detail report.
Next steps for Pay unemployment insurance contributions to DUA
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Review your payments
You can review your payments by clicking Search payment under Payment Information. All payments submitted will appear in the search results. If you want to view payment information for a specific statement period, click Received payments on the Payment Account Summary page.
Open PDF file, 98.18 KB, for Search Payments User Guide (PDF 98.18 KB)Request a payment plan
If you have outstanding debt and are unable to pay the full amount due, you can request a payment plan under Payment Information on UI Online. This will allow you to pay the outstanding debt in installments. Keep in mind that interest will continue to accrue.
Open PDF file, 159.83 KB, for Request Payment Plan User Guide (PDF 159.83 KB)More info for Pay unemployment insurance contributions to DUA
Payment method options
DUA accepts the following payment methods:
- Paper check – Please print out the online voucher and send it to the address on the voucher
- ACH debit – You need to enter your routing number and checking account number
- ACH credit – You need to register by using the Registration to pay DUA taxes via an ACH Credit Registration Form
- Credit Card - We accept Discover, MasterCard and Visa. Please note that there is a 2.35% processing fee assessed to each credit card transaction
Deferral option
If eligible, employers may defer up to 34% of regular UI contributions owed in Quarter 1 and Quarter 2. For more information about the deferral option, please refer to the deferral of unemployment insurance (UI) contributions webpage.
Downloads for Pay unemployment insurance contributions to DUA
Open PDF file, 135.74 KB, for Making a Payment User Guide (PDF 135.74 KB)Open PDF file, 52.44 KB, for ACH Credit Registration Form (PDF 52.44 KB)Contact for Pay unemployment insurance contributions to DUA
Phone
Employer/TPA Customer Service Line Call Department of Unemployment Assistance, Employer/TPA Customer Service Line at (617) 626-5075Password resets and account users
EMAC Supplement Program and details of the EMAC Supplement liability determination
Employer Liability
Revenue collections and enforcement, certificate of compliance
Benefit charges protest and submission
All others, including Business Transfer, Audit, Employment and wage reporting, Rate information
Online
To access UI Online from a computer: Log in as an employerRelated