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_QAG Request Help with a Computer Problem

Whom to contact to resolve a problem with your desktop or laptop computer including email, network, browser and equipment issues.
Most computer problems can be resolved within one week of requesting help.

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The Details of _QAG Request Help with a Computer Problem

What you need for _QAG Request Help with a Computer Problem

If you are an employee of the Commonwealth and are experiencing a problem with your desktop or laptop computer, browser, or email, you can request immediate assistance by phone from the appropriate help desk depending on your Agency or Secretariat. For Secretariat phone and email contact details, see How to Request below. 

IT Professionals from agencies should call the Executive Office of Technology Services and Security (EOTSS)  CommonHelp line for assistance with infrastructural issues.

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How to request _QAG Request Help with a Computer Problem

Secretariat IT End-User Support assistance

 

 

 

Secretariat

Phone

Administration and Finance (ANF)

844-435-7629

Education (EOE)

781-338-6789

Energy and Environmental Affairs (EEA)

617-626-1111

Health and Human Services (EHS)

617-994-5050

Housing and Economic Development (HED)

617-973-8550

Labor and Workforce Development (LWD)

617-626-5555

Public Safety and Security (EPS)

617-660-4620

Technology Services and Security (TSS)

844-435-7629

Transportation (DOT)

857-368-4357

Next steps for _QAG Request Help with a Computer Problem

Once your problem is resolved

Make sure you respond to our survey so we know how we did and can improve in the future. You'll receive an email with a link once your support ticket is closed.

More info for _QAG Request Help with a Computer Problem

If you have trouble resolving your computer problem, please let us know about your experience.

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Contact for _QAG Request Help with a Computer Problem

Address
Main Entrance
123 Main St., 2nd Floor, Boston, MA 02114
Fax
Requests 617-555-1414

Do not include personal information in faxes.

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