Executive Office of Labor and Workforce Development

Department of Unemployment Assistance

DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program. To report fraud or get help with your claim, call Unemployment Customer Assistance at (877) 626-6800.

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Department of Career Services

Department of Family and Medical Leave

The Department of Family and Medical Leave oversees the Commonwealth’s Paid Family and Medical Leave (PFML) program. This program provides temporary income replacement to eligible workers who are welcoming a new child into their family, are struck by a serious illness or injury, need to take care of an ill or ailing relative, and for certain military considerations.

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Department of Industrial Accidents

The Department of Industrial Accidents (DIA) oversees the Massachusetts workers’ compensation system, pursuant to M.G.L. c. 152, c. 23E, and 452 CMR § 1.00 - 9.00. Our Division of Dispute Resolution functions as the court system for disputed cases. Also the DIA ensures all Massachusetts employers have Workers' Compensation insurance coverage for their employees. We serve injured workers, employers, insurers, attorneys, medical providers, and others involved in the Workers' Compensation process.

Executive Office of Labor and Workforce Development