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Report a name change to DUA

If you have legally changed your name, you must report that change to the Department of Unemployment Assistance (DUA).
Once you have changed your name with the Social Security Administration and received your new Social Security card, you must report your name change to DUA as soon as possible.
Change your name with the Social Security Administration 

Contacts

Department of Unemployment Assistance

Phone

Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

TeleCert Line (Automated system is operational*) Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational*) at (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Payment Status Line (Automated System is operational*) Call Department of Unemployment Assistance, Payment Status Line (Automated System is operational*) at (617) 626-6563

To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)

The Boston Re-Employment Center Call Department of Unemployment Assistance, The Boston Re-Employment Center at

By appointment only, visit mass.gov/RECappointment to make an appointment.

Online

To access UI Online from a computer: Log in as a claimant 
Reset your password 
To visit the Re-Employment Center, make an appointment at mass.gov/RECappointment 
UI Online computer requirements 
Learn more about this organization 

The Details

What you need

Before you can report your name change to the Department of Unemployment Assistance (DUA), you must first change your name with the Social Security Administration.

After you receive your new Social Security card, you should report your name change to DUA. You will need the following:

  • A copy of your new Social Security card
  • Legal documentation of your name change (i.e. court document, marriage license)

How to report

You can reach a DUA agent to discuss providing  required documentation for reporting your name change at (877) 626-6800. Call center agents are available 8:30 a.m.-4:30 p.m., Monday-Friday. Multilingual call agents are available.

Contact

Address
Boston Re-Employment Center (By appointment only, visit mass.gov/RECappointment to make an appointment.)
2 Avenue de Lafayette, Boston, MA 02111
Directions 
Phone
Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

TeleCert Line (Automated system is operational*) Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational*) at (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Payment Status Line (Automated System is operational*) Call Department of Unemployment Assistance, Payment Status Line (Automated System is operational*) at (617) 626-6563

To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)

The Boston Re-Employment Center Call Department of Unemployment Assistance, The Boston Re-Employment Center at

By appointment only, visit mass.gov/RECappointment to make an appointment.

Online
To access UI Online from a computer: Log in as a claimant 
Reset your password 
To visit the Re-Employment Center, make an appointment at mass.gov/RECappointment 
UI Online computer requirements 
Learn more about this organization 

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