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Report elder abuse online

Please read through all instructions before using the online reporting system

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What you need for Report elder abuse online

Things to consider before you use the online system

Do not use the online system if any of the following apply:

  1. You want to report anonymously, as filing online requires you submit your name.
  2. You do not have the name and address of the victim. The online reporting system will not allow you to file such reports.

If any of these situations apply you must make a verbal report to the Massachusetts Elder Abuse Hotline at (800) 922-2275.

Call 911 or your local law enforcement agency if you have an emergency or life-threatening situation that must be dealt with immediately

Find more information and forms for Mandated Reporters.

How to report Report elder abuse online

Additional filing instructions:

  1. If you file online you DO NOT need to make a verbal report over the phone.
  2. If you are a mandated reporter and file online you DO NOT need to fax a written report to the local protective service agency.
  3. Online reports will be treated the same as verbal reports over the phone and referred to the local Protective Service agency.

Please see the Elder Abuse Online Reporting User Guide for further instruction before you Report Elder Abuse Online.

*Please note: If you include your email address you will receive an email confirmation for your records after the report is submitted.

Do not use the online system if any of the following apply:

  1. Emergency or urgent situations that require immediate attention from Protective Services as it may take more than 24 hours to process online reports.
  2. You want to report anonymously, as filing online requires you submit your name.
  3. You do not have the name and address of the victim. The online reporting system will not allow you to file such reports.

If any of these situations apply you must make a verbal report to the Massachusetts Elder Abuse Hotline at (800) 922-2275.

All calls will go directly to the Massachusetts-based call center, regardless of the location of the reporter or the elder within Massachusetts.

Mandated reporters will be contacted by the protective service agency before screening out a report of abuse or neglect.

Next steps for Report elder abuse online

  1. After a report is made

    • Once a report is received, it will be reviewed by the local protective services agency.
    • If a report is screened in for investigation, a Protective Services caseworker will be assigned to investigate the situation.
    • The caseworker determines whether abuse or neglect is likely to be present and the nature and extent of the abuse or neglect.
    • If abuse or neglect is confirmed, the caseworker will offer the elder a choice of services designed to alleviate or end the abusive or neglectful situation, and will refer to law enforcement if warranted.
  2. How do I know If my report was received?

    If you report online:

    If you include your email address you will receive an email confirmation for your records after the report is submitted.

    If you call in the report:

    Mandated reporters will be contacted by the protective service agency before screening out a report of abuse.

    After a case has been investigated:

    Mandated reporters will be informed of the Protective Service agency’s actions in response to the report within 45 calendar days of the report.

    Non-mandated reporters shall be notified only upon their request.

    651 CMR 5:08 (2)(c)(3)

More info about Report elder abuse online

Elder Protective Services only has jurisdiction to investigate cases of abuse where the individual:

  • is over the age of 60 and
  • resides in the community.

To make a verbal report to the Massachusetts Elder Abuse Hotline at 1-800-922-2275.

Please note: In most cases intakes are reviewed the same day, but regulations allows up to 48 hours.

Call 911 or your local law enforcement agency if you have an emergency or life-threatening situation that must be dealt with immediately

To report abuse of an adult Under the Age of 60, contact the Disabled Persons Protection Commission at 1-800- 426-9009.

To report abuse of a patient by Nursing Home or Hospital staff, contact the Massachusetts Department of Public Health at 1-800-462-5540.

Contact for Report elder abuse online

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