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Report improper access or use of a criminal record

You're able to file a complaint if you believe that your criminal record information may have been improperly accessed or used.
File a complaint online  

Contacts

Department of Criminal Justice Information Services

Phone

Main Phone Call Department of Criminal Justice Information Services, Main Phone at (617) 660-4600
TTY Call Department of Criminal Justice Information Services, TTY at (617) 660-4606

Civil Background Screening Services Unit

Phone

Call Civil Background Screening Services Unit at (617) 660-4640

Open M-F 9 a.m.-5 p.m.

Online

iCORI Information Email Email Civil Background Screening Services Unit at icori.info@mass.gov

The Details

What you need

If you if think your criminal record information has been illegally accessed, misused, or has inaccuracies, you can file a formal compliant. 

To file a complaint, you'll need: 

  • Documentation of the alleged violation
  • A legible copy of government-issued identification

How to report

Complaints can be easily filed online. To file, complete and submit your complaint form. 

Complaints can be filed via mail. Depending on the type of violation, complete the form below that is most relevant to your complaint. 

To file, please mail your copy of a government-issued photo identification, copies of the documented alleged violations, and a completed complaint form to: 

Attn: Legal Department

Massachusetts Department of Criminal Justice Information Services

200 Arlington St., Suite 2200

Chelsea, MA 02150

Downloads

Open PDF file, 1.38 MB,  Complaint form for improper access or dissemination of CORI (English, PDF 1.38 MB)
Open PDF file, 1.38 MB,  Complaint form for an incorrect CORI (English, PDF 1.38 MB)
Open PDF file, 1.38 MB,  Complaint form for improper access or dissemination of criminal justice information system data (English, PDF 1.38 MB)
Open PDF file, 213.87 KB,  CORI violation complaint form (English, PDF 213.87 KB)

Contact

Address
200 Arlington St., Suite 2200, Chelsea, MA 02150
Directions 
Phone
Main Phone Call Department of Criminal Justice Information Services, Main Phone at (617) 660-4600
TTY Call Department of Criminal Justice Information Services, TTY at (617) 660-4606
Fax
(617) 660-4613
Phone
Call Civil Background Screening Services Unit at (617) 660-4640

Open M-F 9 a.m.-5 p.m.

Online
iCORI Information Email Email Civil Background Screening Services Unit at icori.info@mass.gov

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