Contacts
Department of Unemployment Assistance
Phone
Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.
To request weekly benefits, daily 6 a.m.–10 p.m.
To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)
By appointment only, visit mass.gov/RECappointment to make an appointment.
Online
The Details
What you need
If you’re applying for a mortgage, heat assistance, or housing, you may be asked to provide proof of your income from unemployment benefits.
In some cases, simply printing the records from your Unemployment Services for Workers account may be enough. But if you’re asked for a formal letter or records from DUA, you must fill out a Release of Information for Claimant form and submit it to DUA.
Here’s the information you need:
- Time period covered
- Type of document (for example – unemployment case file with dates of claim, Hearing or Board of Review materials including files and tape(s) with specific dates and any docket numbers, etc.)
- Full name
- Claimant ID number or last 4 digits of Social Security number
- Date of birth
- Address
How to request
To request a letter by email, download the Release of Information for Claimant form and fill it out. Email the completed form to: duapublicrecordsrequest@detma.org
To request a letter by mail, download the Release of Information for Claimant form and fill it out. Mail the completed form to:
Department of Unemployment Assistance
Legal Department/Records Management
100 Cambridge Street, Suite 400
Boston, MA 02114
Contact
Address
Phone
Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.
To request weekly benefits, daily 6 a.m.–10 p.m.
To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)
By appointment only, visit mass.gov/RECappointment to make an appointment.