Use this request item to obtain authorized Local Administrative Passwords (LAPS credentials) for managed devices that have LAPS operational.
- This page, Request Local Administrative Password (LAPS) Credentials, is offered by
- Office of Security and Operations
Request Local Administrative Password (LAPS) Credentials
The Details
Features
This service allows eligible personnel to request retrieval of Local Administrator Password Solution (LAPS) managed credentials. LAPS provides unique, securely stored local administrator passwords per device, mitigating risks associated with shared or static local admin passwords and supporting least-privilege access management. Requests should include justification aligned with operational needs, security policy, and compliance requirements.
Security & Compliance:
Local Administrative Passwords are governed by the organization’s privileged access management and account security policies. Access to these credentials should follow least privilege principles and be logged for auditing.
How to request
Who can request?
Designated Security Officers (DSOs) ONLY - will request on behalf of Commonwealth employees and their authorized business partners, whether or not currently supported by EOTSS.
Service Level Expectation (SLE)
Request Local Administrative Password (LAPS) Credentials
| SLE | Responsibilities/Dependencies |
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Fulfillment: This service was recently introduced as a formal offering in our Product & Service Catalog. All new request items will be evaluated by EOTSS, who will set and communicate a standard SLE. In the interim, the response time for this request will be monitored and reviewed based on the complexity of each individual case. End Users can expect to be informed of the estimated response time (SLE) during the intake stage of the request. | Customer
EOTSS
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Contact
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel