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Request proof of unemployment benefits income

Learn how to request proof of unemployment benefits income for housing assistance, heating assistance, or a mortgage application.
Log in to Unemployment Services for Workers 

Contacts

Department of Unemployment Assistance

Phone

Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800

Monday–Thursday 8:30 a.m.–4:30 p.m.

Voice Relay Call Department of Unemployment Assistance, Voice Relay at 711

Monday–Friday 8:30 a.m.–4:30 p.m.

TeleCert Line Call Department of Unemployment Assistance, TeleCert Line at (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Payment Status Line Call Department of Unemployment Assistance, Payment Status Line at (617) 626-6563

To check your claim or benefit payment status

PIN Selection Line Call Department of Unemployment Assistance, PIN Selection Line at (617) 626-6943

Select or reset your 4-digit Personal Identification Number (PIN)

Direct Deposit Line Call Department of Unemployment Assistance, Direct Deposit Line at (617) 626-6570

Set up, change, or cancel direct deposit

Online

Unemployment Services for Workers Log in as a claimant 
Reset your password 
Make an appointment with the Boston Re-Employment Center 
Learn more about this organization 

The Details

What you need

If you need to provide proof of unemployment benefits income:

  • In many cases, less formal information from your online account will work. If the requesting agency doesn’t need a formal letter, log in to your Unemployment Account for Workers to download required information.
  • If the requesting agency does need a formal letter, follow the instructions to submit a request by email or mail. 

How to request

If the requesting agency requires a formal letter from DUA:

If the requesting agency requires a formal letter from DUA:

Contact

Address
Boston Re-Employment Center (by appointment only)
2 Avenue de Lafayette, Boston, MA 02111
Directions 
Phone
Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800

Monday–Thursday 8:30 a.m.–4:30 p.m.

Voice Relay Call Department of Unemployment Assistance, Voice Relay at 711

Monday–Friday 8:30 a.m.–4:30 p.m.

TeleCert Line Call Department of Unemployment Assistance, TeleCert Line at (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Payment Status Line Call Department of Unemployment Assistance, Payment Status Line at (617) 626-6563

To check your claim or benefit payment status

PIN Selection Line Call Department of Unemployment Assistance, PIN Selection Line at (617) 626-6943

Select or reset your 4-digit Personal Identification Number (PIN)

Direct Deposit Line Call Department of Unemployment Assistance, Direct Deposit Line at (617) 626-6570

Set up, change, or cancel direct deposit

Online
Unemployment Services for Workers Log in as a claimant 
Reset your password 
Make an appointment with the Boston Re-Employment Center 
Learn more about this organization 

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