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Respond to a Failure to Appear Notice

If you've received a Failure to Appear Notice postcard in the mail, find out how to respond to resolve your jury duty delinquency.

Office of Jury Commissioner

Phone

Juror helpline (toll-free in Massachusetts) (800) 843-5879

Monday-Friday 9 am - 4:30 pm

Delinquent jurors (877) 966-7469
From outside Massachusetts (617) 338-6409

The Details

What you need

The Office of JuryCommissioner (OJC) sends a Failure to Appear Notice by mail to anyone summoned for jury duty who doesn't appear at the courthouse on the day they're scheduled to serve. You'll need to explain why you didn't appear and either reschedule your service or provide evidence for why you should be disqualified, such as a doctor's letter.

There are 2 ways you can respond to this notice. 

How to respond

Call and speak with one of the schedulers to resolve your notice by phone.  

  • In Massachusetts — (800) 843-5879
  • Outside of Massachusetts — (617) 338-6409

To resolve your notice by mail, fill out the postcard attached to your Failure to Appear Notice and send it to the address listed. 

More info

Once you serve jury duty or provide proof of disqualification, your Failure to Appear Notice is resolved. If your juror group is canceled on the day of jury duty, you will need to reschedule your service, otherwise your delinquency won't be resolved.  

Downloads

Contact

Address

560 Harrison Ave., Suite 600, Boston, MA 02118

Phone

Juror helpline (toll-free in Massachusetts) (800) 843-5879

Monday-Friday 9 am - 4:30 pm

Delinquent jurors (877) 966-7469
From outside Massachusetts (617) 338-6409

Fax

(617) 422-5869

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