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This page, ServiceNow Account, is offered by

ServiceNow Account

ServiceNow is the IT support platform for Commonwealth employees. You can use ServiceNow to report IT issues, request a wide range of digital and security services and products, and even learn how to resolve IT issues on your own!
Request via the ServiceNow portal  Visit the ServiceNow service page for more info 

Contact

EOTSS End User and IT Service Support

Phone

EOTSS End User Service Desk (844) 435-7629

24x7x365 support for Commonwealth end users

CommonHelp IT Service Desk (866) 888-2808

for agency/Secretariat IT help desks and support personnel

Online

EOTSS End User Service Desk Log in to ServiceNow 
MassGov@service-now.com
CommonHelp IT Service Desk commonhelp.desk@mass.gov

The Details

What you need

Required information:
  • Contact Name
  • Contact Phone Number
  • Email Address
  • Secretariat
  • Agency
  • Job title
  • Location
  • Manager
  • Support group to be added to (if applicable)
  • Note if you want to add (provision) or remove (deprovision) the user

Fees

There is no fee to create a ServiceNow account.

How to request

Who can request?

Commonwealth employees, whether or not currently supported by EOTSS.

ITL approval required?

NO

How?

Request online*:

ServiceNow Portal

*If you already have a ServiceNow account, you can submit a request for a ServiceNow account on someone else's behalf.

Request a ServiceNow Account ServiceNow Request Instructions

If you do not have a ServiceNow account:

Submit a general Ticket via email, including the required information listed under the "What you need" section of this page

MassGov@Service-Now.com

Next steps

ServiceNow User Guide

ServiceNow User Guide 

Contact

Phone
EOTSS End User Service Desk (844) 435-7629

24x7x365 support for Commonwealth end users

CommonHelp IT Service Desk (866) 888-2808

for agency/Secretariat IT help desks and support personnel

Online
EOTSS End User Service Desk Log in to ServiceNow 
MassGov@service-now.com
CommonHelp IT Service Desk commonhelp.desk@mass.gov
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