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ServiceNow Account

ServiceNow is the IT support platform for Commonwealth employees. You can use ServiceNow to report IT issues, request a wide range of digital and security services and products, and even learn how to resolve IT issues on your own!

EOTSS End User and IT Service Support

Phone

24x7x365 support for Commonwealth end users

for agency/Secretariat IT help desks and support personnel

The Details of ServiceNow Account

What you need for ServiceNow Account

Required information:
  • Contact Name
  • Contact Phone Number
  • Email Address
  • Secretariat
  • Agency
  • Job title
  • Location
  • Manager
  • Support group to be added to (if applicable)
  • Note if you want to add (provision) or remove (deprovision) the user

Fees for ServiceNow Account

There is no fee to create a ServiceNow account.

How to request ServiceNow Account

Who can request?

Commonwealth employees, whether or not currently supported by EOTSS.

ITL approval required?

NO

How?

Request online*:

ServiceNow Portal

*If you already have a ServiceNow account, you can submit a request for a ServiceNow account on someone else's behalf.

Request a ServiceNow Account ServiceNow Request Instructions

If you do not have a ServiceNow account:

Submit a general Ticket via email, including the required information listed under the "What you need" section of this page

MassGov@Service-Now.com

Next steps for ServiceNow Account

ServiceNow User Guide

Contact for ServiceNow Account

Phone

24x7x365 support for Commonwealth end users

for agency/Secretariat IT help desks and support personnel

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