Log in links for this page

ServiceNow Account

ServiceNow is the IT support platform for Commonwealth employees. You can use ServiceNow to report IT issues, request a wide range of digital and security services and products, and even learn how to resolve IT issues on your own!

EOTSS End User and IT Service Support


Support for Commonwealth end users and IT support personnel

The Details   of ServiceNow Account

What you need   for ServiceNow Account

Someone from your agency with an existing ServiceNow account must submit this request.  If no one at your agency has an existing ServiceNow account, please reach out to the Customer Engagement team: eotss-centralizedintake@mass.gov.

Required information:
  • Contact Name
  • Contact Phone Number
  • Email Address
  • Secretariat
  • Agency
  • Job title
  • Location
  • Manager
  • Support group to be added to (if applicable)
  • Note if you want to add (provision) or remove (deprovision) the user

Fees   for ServiceNow Account

There is no fee to create a ServiceNow account.

How to request   ServiceNow Account

Who can request?

Commonwealth employees, whether or not currently supported by EOTSS.

ITL approval required?



Request online*:

ServiceNow Portal

*If you already have a ServiceNow account, you can submit a request for a ServiceNow account on someone else's behalf.

Request a ServiceNow Account 

If you do not have a ServiceNow account:

Submit a general Ticket via email, including the required information listed under the "What you need" section of this page


Next steps   for ServiceNow Account

ServiceNow User Guide

Contact   for ServiceNow Account

Help Us Improve Mass.gov  with your feedback

Please do not include personal or contact information.