ServiceNow Account

What you need for ServiceNow Account

Required information:

• Contact Name
• Contact Phone Number
• Email Address
• Secretariat
• Agency
• Job title
• Location
• Manager
• Support group to be added to (if applicable)
• Note if you want to add (provision) or remove (deprovision) the user

Fees for ServiceNow Account

There is no fee to create a ServiceNow account.

How to request ServiceNow Account

Online

Who can request?

Commonwealth employees, whether or not currently supported by EOTSS.

ITL approval required?

NO

How?

Request online*:

ServiceNow Portal

*If you already have a ServiceNow account, you can submit a request for a ServiceNow account on someone else's behalf.

Request a ServiceNow Account ServiceNow Request Instructions

If you do not have a ServiceNow account:

Submit a general Ticket via email, including the required information listed under the "What you need" section of this page

MassGov@Service-Now.com

Next steps for ServiceNow Account

ServiceNow User Guide

ServiceNow User Guide 

Contact for ServiceNow Account

EOTSS End User and IT Service Support

+

Phone

EOTSS End User Service Desk Call EOTSS End User and IT Service Support, EOTSS End User Service Desk at (844) 435-7629

24x7x365 support for Commonwealth end users

CommonHelp IT Service Desk Call EOTSS End User and IT Service Support, CommonHelp IT Service Desk at (866) 888-2808

for agency/Secretariat IT help desks and support personnel

Online

EOTSS End User Service Desk Log in to ServiceNow 

Email EOTSS End User and IT Service Support at MassGov@service-now.com

CommonHelp IT Service Desk Email EOTSS End User and IT Service Support at commonhelp.desk@mass.gov