ServiceNow is the IT support platform for Commonwealth employees. You can use ServiceNow to report IT issues, request a wide range of digital and security services and products, and even learn how to resolve IT issues on your own!
- This page, ServiceNow Account, is offered by
- Office of Security and Operations
- Executive Office of Technology Services and Security
ServiceNow Account
Contacts
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details
What you need
Someone from your agency with an existing ServiceNow account must submit this request. If no one at your agency has an existing ServiceNow account, please reach out to the Customer Engagement team: eotss-centralizedintake@mass.gov.
Required information:
- Contact Name
- Contact Phone Number
- Email Address
- Secretariat
- Agency
- Job title
- Location
- Manager
- Support group to be added to (if applicable)
- Note if you want to add (provision) or remove (deprovision) the user
Fees
There is no fee to create a ServiceNow account.
How to request
Who can request?
Commonwealth employees, whether or not currently supported by EOTSS.
ITL approval required?
NO
How?
Request online*:
*If you already have a ServiceNow account, you can submit a request for a ServiceNow account on someone else's behalf.
If you do not have a ServiceNow account:
Submit a general Ticket via email, including the required information listed under the "What you need" section of this page
Next steps
ServiceNow User Guide
Contact
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel