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part of
This page, ServiceNow Account, is
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ServiceNow Account
ServiceNow is the IT support platform for Commonwealth employees. You can use ServiceNow to report IT issues, request a wide range of digital and security services and products, and even learn how to resolve IT issues on your own!
Contact for ServiceNow Account
EOTSS End User and IT Service Support
Phone
EOTSS End User Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User Service Desk at (844) 435-7629
24x7x365 support for Commonwealth end users
CommonHelp IT Service Desk
Call EOTSS End User and IT Service Support, CommonHelp IT Service Desk at (866) 888-2808
for agency/Secretariat IT help desks and support personnel
Online
EOTSS End User Service Desk
Log in to ServiceNow
CommonHelp IT Service Desk
Email EOTSS End User and IT Service Support at commonhelp.desk@mass.gov
The Details of ServiceNow Account
What you need for ServiceNow Account
Required information:
- Contact Name
- Contact Phone Number
- Email Address
- Secretariat
- Agency
- Job title
- Location
- Manager
- Support group to be added to (if applicable)
- Note if you want to add (provision) or remove (deprovision) the user
Fees for ServiceNow Account
There is no fee to create a ServiceNow account.
How to request ServiceNow Account
Who can request?
Commonwealth employees, whether or not currently supported by EOTSS.
ITL approval required?
NO
How?
Request online*:
*If you already have a ServiceNow account, you can submit a request for a ServiceNow account on someone else's behalf.
Request a ServiceNow Account ServiceNow Request Instructions
If you do not have a ServiceNow account:
Submit a general Ticket via email, including the required information listed under the "What you need" section of this page
Next steps for ServiceNow Account
ServiceNow User Guide
Contact for ServiceNow Account
Phone
EOTSS End User Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User Service Desk at (844) 435-7629
24x7x365 support for Commonwealth end users
CommonHelp IT Service Desk
Call EOTSS End User and IT Service Support, CommonHelp IT Service Desk at (866) 888-2808
for agency/Secretariat IT help desks and support personnel
Online
EOTSS End User Service Desk
Log in to ServiceNow
CommonHelp IT Service Desk
Email EOTSS End User and IT Service Support at commonhelp.desk@mass.gov