ServiceNow | Mass.gov

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ServiceNow is the IT support platform for certain Commonwealth employees. You can use ServiceNow to report IT issues, request IT products and services, and learn how to resolve IT issues on your own!

Agencies/Secretariats that are currently supported by EOTSS can use ServiceNow today!

You can find more information about ServiceNow in the guide below. We look forward to serving you!

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Log in to ServiceNow Access the ServiceNow Knowledge Base Request a ServiceNow account

ServiceNow Overview

Here you will find an overview of ServiceNow.

ServiceNow Requests

End users can request hardware, software and services from EOTSS using ServiceNow. Click the links below for more information.

Contact Information

Phone

EOTSS End User Service Desk (844) 435-7629

24x7x365 support for Commonwealth end users

CommonHelp IT Service Desk (866) 888-2808

for agency/Secretariat IT help desks and support personnel

Online

EOTSS End User Service Desk Log in to ServiceNow

MassGov@service-now.com

CommonHelp IT Service Desk commonhelp.desk@mass.gov