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ServiceNow Overview
Here you will find an overview of ServiceNow.
ServiceNow Requests
End users can request hardware, software and services from EOTSS using ServiceNow. Click the links below for more information.
Contact Information
Phone
EOTSS End User Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User Service Desk at (844) 435-7629
24x7x365 support for Commonwealth end users
CommonHelp IT Service Desk
Call EOTSS End User and IT Service Support, CommonHelp IT Service Desk at (866) 888-2808
for agency/Secretariat IT help desks and support personnel
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EOTSS End User Service Desk
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CommonHelp IT Service Desk
Email EOTSS End User and IT Service Support at commonhelp.desk@mass.gov