This page, ServiceNow , is offered by
Operations and Service Management
Executive Office of Technology Services and Security

ServiceNow

The Commonwealth's IT platform for technology support and services.

ServiceNow is the IT support platform for certain Commonwealth employees. You can use ServiceNow to report IT issues, request IT products and services, and learn how to resolve IT issues on your own!

Agencies/Secretariats that are currently supported by EOTSS can use ServiceNow today!

You can find more information about ServiceNow in the guide below. We look forward to serving you!

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*IF YOU ARE AN END USER WHO NEEDS IT ASSISTANCE, PLEASE DO NOT USE THIS FORUM TO REPORT YOUR ISSUE: contact the EOTSS End User Service Desk: https://www.mass.gov/how-to/request-it-support-or-services (*for Commonwealth employees and their partners ONLY). We respond to feedback in 5-7 business days.

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