This page, ServiceNow , is offered by
Office of Security and Operations
Executive Office of Technology Services and Security

ServiceNow

The Commonwealth's IT platform for technology support and services.

ServiceNow is the IT support platform for certain Commonwealth employees. You can use ServiceNow to report IT issues, request IT products and services, and learn how to resolve IT issues on your own!

Agencies/Secretariats that are currently supported by EOTSS can use ServiceNow today!

You can find more information about ServiceNow in the guide below. We look forward to serving you!

Contact Information

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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ServiceNow

Welcome to ServiceNow!

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Contact Information

EOTSS End User and IT Service Support

Phone

Online

Help Us Improve Mass.gov with your feedback

ServiceNow

Video: Welcome to ServiceNow with Chat1

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ServiceNow Overview + Here you will find an overview of ServiceNow.

ServiceNow Requests + End users can request hardware, software and services from EOTSS using ServiceNow. Click the links below for more information.

EOTSS Change Management + The EOTSS Change Management process is tracked via ServiceNow. Click the links below for more information (ServiceNow access required).

EOTSS Major Incidents + Major Incidents are tracked via ServiceNow. Click the links below for more information (ServiceNow access required).

Contact Information

EOTSS End User and IT Service Support

Phone

Online

Help Us Improve Mass.gov with your feedback