Log in links for this page
- This page, ServiceNow , is offered by
- Operations and Service Management
- Executive Office of Technology Services and Security
ServiceNow
The Commonwealth's IT platform for technology support and services.
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ServiceNow Overview
Here you will find an overview of ServiceNow.
ServiceNow Requests
End users can request hardware, software and services from EOTSS using ServiceNow. Click the links below for more information.
EOTSS Change Management
The EOTSS Change Management process is tracked via ServiceNow. Click the links below for more information (ServiceNow access required).
EOTSS Major Incidents
Major Incidents are tracked via ServiceNow. Click the links below for more information (ServiceNow access required).
Contact Information
Phone
EOTSS End User Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User Service Desk at (844) 435-7629
24x7x365 support for Commonwealth end users
CommonHelp IT Service Desk
Call EOTSS End User and IT Service Support, CommonHelp IT Service Desk at (866) 888-2808
for agency/Secretariat IT help desks and support personnel
Online
EOTSS End User Service Desk
Log in to ServiceNow
CommonHelp IT Service Desk
Email EOTSS End User and IT Service Support at commonhelp.desk@mass.gov
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