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ServiceNow

The Commonwealth's IT platform for technology support and services.

ServiceNow is the IT support platform for certain Commonwealth employees. You can use ServiceNow to report IT issues, request IT services and products, and learn how to resolve IT issues on your own!

Agencies that are currently supported by EOTSS can use ServiceNow today!

You can find more information about ServiceNow in the guide below. We look forward to serving you!

First time? Start here.

Guide:
ServiceNow User Guide 

What would you like to do?

Top tasks

Log in to ServiceNow  Access the ServiceNow Knowledge Base  Request a ServiceNow Account 

All other tasks

Check if your agency is currently supported by EOTSS 

What you need to know

First Time Login Instructions 

Contact Information

Phone

EOTSS End User Service Desk (844) 435-7629

24x7x365 support for Commonwealth end users

CommonHelp IT Service Desk (866) 888-2808

for agency/Secretariat IT help desks and support personnel

Online

EOTSS End User Service Desk Log in to ServiceNow 
MassGov@service-now.com
CommonHelp IT Service Desk commonhelp.desk@mass.gov
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