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ServiceNow Business Solution Services

The ServiceNow team provides customers the full range of ServiceNow application development and data administration activities, including consultation throughout the entire process.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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The Details

Features

Our end-to end Development Services include: 

  • Application design 
  • Application programming 
  • Database design 
  • Internal design 
  • Process automation, including form creation 

We also offer Administrative Data Services, including: 

  • Batch data imports and exports from ServiceNow 
  • Unit testing 
  • Data conversions 
  • Data receiving and transmissions 

Customers can use our services in a variety of ways. Some examples are: 

  • End-­to-­end product development 
  • Mentoring for specific technologies 
  • Data modeling and design 
  • Specialized component construction for large applications 

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

ServiceNow Business Solution Services

SLEResponsibilities/Dependencies

Fulfillment: Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis as it is dependent on several factors such as scope, priority, Senior Leadership participation, and testing.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.
  • Responsible (Business Owner) for testing the service and reporting any issues found.
  • Some custom applications may require a Business Application Request (BAR) approval for chargeback responsibility.

EOTSS

  • Responsible for the following:
    • Requesting discovery meeting(s) with the customer to finalize scope
    • Determining priority and approving the business solution
    • Developing solution
    • Conducting unit testing and quality assurance (QA)
    • Make any required fixes based on testing and QA activities

More Info

Learn more about ServiceNow.

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Learn more about this organization 

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