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ServiceNow Reports and Dashboards

The ServiceNow team will help you create a report and/or dashboard, or provide one directly to you, on general data contained in ServiceNow.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

ServiceNow users with the appropriate permissions may request the ServiceNow team to provide them with a report and/or dashboard to view requested ServiceNow data, or ask for the team’s help creating their own. 

Please note that in order to access reports and/or dashboards, you must have authorized access to underlying ServiceNow data.

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

ServiceNow Reports and Dashboards

SLEResponsibilities/Dependencies

Fulfillment: 80% within 1 month*

*Note: Total time to complete fulfillment may vary based on the complexity of the request.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • The customer must have authorized access to underlying ServiceNow data in order to access this service.
  • SLE is dependent on the complexity of the customer’s request.

EOTSS

  • Responsible for requesting discovery meeting(s) with the customer until requirements are finalized.
  • Responsible for providing view access to the following requested ServiceNow data based on customer requirements:
    • ServiceNow report and/or dashboard
    • Assistance with creating their own ServiceNow report and/or dashboard
  • Responsible for informing the customer of updated SLE, when possible.

More Info

Learn more about ServiceNow.

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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