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ServiceNow Update User Account

Request changes to your existing ServiceNow account
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

The Details

Features

Use this catalog item to request changes to your existing ServiceNow user account. 

Only complete the fields you need updated. 

If you need additional updates, note them in the Additional Details field.

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

Update User Account

SLEResponsibilities/Dependencies
Fulfillment: 80% within 3 business days

Customer

EOTSS

  • Responsible for updating the customer’s existing ServiceNow user account based on requirements.

More Info

Learn more about ServiceNow.

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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