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Snowflake

Snowflake enables organizations to learn, build, and connect with their data-driven peers.
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Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Overview

Snowflake’s platform eliminates data silos and simplifies architectures, allowing organizations to obtain better value from their data. The platform is designed as a single, unified product with automations that reduces complexity and helps to ensure everything “just works”.

To support a wide range of workloads, it’s optimized for performance at scale no matter whether someone is working with SQL, Python, or any other language.  It is Globally connected so that organizations can securely access the most relevant content across Cloud Platforms and/or Regions, all with one consistent experience.

Pricing

*There is a fee to Snowflake.  This will be provided to requestors via a quote and approved Business Application Request (BAR) 

How to request

Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.

Request service via a ServiceNow request

Service Level Expectation (SLE)

Snowflake

SLEResponsibilities/Dependencies
  1. Fulfillment: Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.
  • Responsible for providing a signed/approved BAR to EOTSS.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer.
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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