Skip to main content

Static IP Address

Request a static IP address.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

The Details

Features

Request a static IP address for your system. If you already have an existing IP address, please provide the existing IP address in your request.

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

Static IP Address

SLEResponsibilities/Dependencies

Fulfillment: 90% within 6 business days*

*Intake of submitted requests for this service are reviewed on Mondays, Wednesdays, and Fridays at 11am EST. Requests submitted outside those days/times won’t be reviewed until the next eligible day.

Customer

EOTSS

  • Responsible for configuring a DHCP Reservation per the customer’s requirements. 

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

Help Us Improve Mass.gov  with your feedback

Please do not include personal or contact information.
Feedback