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Strategy Consulting

Have a business challenge and think technology can help? We can help you define the right approach to meet your needs and the needs of those you serve.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

Overview

Strategy consulting is an end-to-end service aimed at solving the business and technology challenges facing your organization. Over the course of our engagement, our team will partner with you to

  • Document your goals and current state, including the scope and root causes of your challenges
  • Define and analyze potential solutions and create a strategy for achieving your goals
  • Execute or implement this strategy

See examples of previous work here: Strategy Consulting. We frequently help agency partners with digital transformation and modernization efforts, supporting research and discovery, business process mapping, business requirement identification, technology procurements, and more.

What happens after you submit a request?

After we receive your request, we'll meet with you to learn more about your project and see how we can help you. If we can support you, we’ll outline our scope and start working on your project.

To get started, schedule a consultation with our team through ServiceNow.

Pricing

Services are typically provided at no cost; however, there may be costs depending on the scope and duration of the engagement. Currently, costs are determined on a case-by-case basis and discussed in advance with the customer.

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

Strategy Consulting

SLEResponsibilities/Dependencies
Fulfillment: Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer.
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.
  • Responsible for providing strategy consulting services on a project or initiative related to technology and service delivery per the customer’s requirements.

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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