myRMV verification letters are valid for 60 days
Follow these steps if you have been locked out of your online account or do not have a multi-factor authentication set up.
- This page, Update your MyRMV online account / myRMV Verification Letter, is offered by
- Massachusetts Registry of Motor Vehicles
Update your MyRMV online account / myRMV Verification Letter
Contacts
Registry of Motor Vehicles
Online
Ask the RMV
Ask the RMV
The Details
What you need
Multi-factor authentication is a process in which a customer associates their email, phone number, or authentication service to their online myRMV account to protect their identity. See below if you are locked out of your account or do not have multi-factor authentication set up.
Fees
There is no fee for this transaction.
How to update
Existing customers who do not have multi-factor authentication set up will need to request a letter ID on the new Identity Verification Screen on Mass.Gov/myRMV. A myRMV Verification Letter with the ID will be mailed to your mailing address on file in 5-7 days.
A myRMV Verification Letter will be automatically generated for new customers with any of the following in-person Service Center transactions:
Creating a new License/ID Account
Creating a new Liquor ID Account
Permit and Driver’s License Issuance
Mass ID Issuance
Liquor ID Issuance
License Fees Collected
Instructor License Issued
School Bus Credential Issued
7D License Issued
CDL Downgrade
Out of State Conversion
Quick Duplicate Issuance
Any customer who doesn’t have multi-factor authentication and doesn’t want to wait to get the letter in the mail after using the online process can request the letter be printed in a Service Center (this cannot be done at AAA locations). You must request the letter ID online before it can be printed.
More info
To disable your MyRMV online account, use the Request to Disable Online “myRMV” Account form.
Downloads
Open PDF file, 147.1 KB,
Request to Disable Online myRMV Account
(English, PDF 147.1 KB)
Contact
Online
Ask the RMV
Ask the RMV