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User De-Provisioning Request

Request to deprovision an employee, contractor, intern, etc.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Live Chat" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

The Details   of User De-Provisioning Request

Features   for User De-Provisioning Request

You may use this request to deprovision employees leaving the Commonwealth, as well as existing Commonwealth employees that are transferring to a different agency. 

If the user has a VPN account, please have your agency DSO submit a request to deprovision the user’s VPN access. 

 

How to request   User De-Provisioning Request

Who can request?

IT Liaisons (ITLs) ONLY - will request on behalf of Commonwealth employees and their authorized business partners, whether or not currently supported by EOTSS.

How?

Request service via a ServiceNow request

Contact   for User De-Provisioning Request

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Live Chat" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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