User De-Provisioning Request

Fulfillment: 99% within 2 weeks after the user’s end date. Please note: the request must be submitted at least 2 weeks prior to the user’s end date. The user’s account will be disabled on the date identified as their last day.

Important Note: User’s account, VPN, and MFA are disabled on the end date indicated in the request.  All other tasks will be completed within the 2 weeks’ fulfillment noted above.

Important Note: This request is for Standard User-Deprovisioning only

Customer

• Responsible for adhering to the EOTSS Standard Rules of Engagement.
• Responsible for submitting the request 2 weeks prior to the user’s end date.
• Responsible for having their agency DSO submit a request to deprovision the user’s VPN access when applicable.
• Responsible for complete review of the user’s access to applications including those not managed by EOTSS
• Responsible for disabling access to applications not managed by EOTSS.
• Responsible for coordinating with EOTSS Deskside to collect any and all state issued equipment.

EOTSS

• Responsible for the following tasks:
  • Deprovision the user’s access*
  • Disabling the user’s account
  • Revoking multifactor authentication (MFA)
  • Deprovision the user’s VPN
  • Removing user from Security Groups and Distribution lists managed and maintained by EOTSS
  • Collect equipment

*Please note, EOTSS will only disable access to applications it manages.