Designated Provisioning Coordinator (DPC) Responsibilities
Compliance
DPCs are responsible for ensuring compliance with the Commonwealth’s and/or agency/Secretariat's HR policies, and policies for:
- User Provisioning;
- User Deprovisioning; and
- Name and Title Changes.
This role ensures the internal Secretariat or Agency processes and approvals have been successfully completed before a request is fulfilled by EOTSS.
Requests
DPCs are responsible for submitting and approving Human Resources related requests on behalf of their agency/Secretariat.
Certain ServiceNow request items are only available to DPCs. Requests for these applications or services will not be accepted via Incidents or Requests submitted using other ServiceNow Catalog request items. Unauthorized requesters will be referred back to their Agency/Secretariat DPCs - this is to ensure that all requests have been internally approved by the Agency/Secretariat prior to submission.
Designating Agency/Secretariat DPCs
Who should be a Designated Provisioning Coordinator?
- Someone who will ensure compliance with the Commonwealth’s and/or agency/Secretariat HR policies, and any internal agency/Secretariat approval processes.
- Someone who needs access to request Agency HR services on behalf of their agency/Secretariat.
- Best practice: at least two (2) DPCs per agency/Secretariat
Additional Resources
Catalog Items Available to DPCs Only
The following Catalog items can only be accessed and requested in ServiceNow by designated agency DPCs:
Add/Remove a Designated Provisioning Coordinator (DPC): currently requested via a Microsoft Form. ServiceNow request coming soon!
*NOTE: If someone is already an IT Liaison (ITL) and/or Designated Security Officer (DSO) in ServiceNow, they can ALSO be a Designated Provisioning Coordinator (DPC)!