User Provisioning Request

Fulfillment: 90% within 2 weeks before the user’s start date. Please note: the request must be submitted at least 2 weeks prior to the user’s start date.

Important Note: This request is for Standard User Provisioning only

If you require a VPN account for your new hire, please wait until this request has been closed. The user’s email address must first be created before VPN access can be granted. Once this request has been completed, your DSO may request VPN access for your new hire.

Customer

• Responsible for adhering to the EOTSS Standard Rules of Engagement.
• Responsible for submitting the request 2 weeks prior to the user’s start date.
• Responsible for providing point of contact for username instructions to be sent to (i.e. a hiring manager, ITL, DPC, etc.)
• Responsible for providing point of contact for Deskside Support to device prior to user’s start date.

EOTSS

• Responsible for provisioning new Commonwealth employees, as wellas existing Commonwealth employees that are transferring from a different agency per the customer’s requirements.