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Monitoring Website Services

Add, modify or remove a monitored website.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

Website monitoring is the process of validating that end users can interact with a website or web application as expected.

Request to add a new website, or modify or remove a website currently monitored by the EOTSS Monitoring Service.

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

Monitoring Website Services

SLEResponsibilities/Dependencies

Fulfillment:

Existing Customers: 80% within 5 business days

New Customers: 80% within 15 business days

Customer

EOTSS

  • Responsible for adding a new website to validate expected performance or modifying or removing a website currently monitored by the EOTSS Monitoring Service per the customer’s requirements.

More Info

For more information on our Enterprise Monitoring service, please visit our mass.gov page: EOTSS Enterprise Monitoring Services

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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